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Contact Us
By Phone - Call Toll Free 1-800-878-8064
By Mail -
Wholesalenow.com
4577 Lyman Drive
Hilliard, Ohio 43026
By Email -
About the site - Webmaster@AllGrills.com
About your order - Service@AllGrills.com
General Info - Info@AllGrills.com
You are the most
important person to us!
If for any reason you are unhappy, dissatisfied or frustrated, tell us! We
won't put up with mediocre service and will take care of your needs promptly
and efficiently. We are always looking for ways to improve our service and product
offerings in every way we can. Please tell us how we can better serve you, our
valued customer!
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Policies
· All products are available "while supplies last".
· Your credit card is charged when your order is placed.
· Visa, Mastercard, Discover, and American Express accepted.
· Sales tax will be charged to Ohio customers.
· Item availability and prices subject to change without notice.
· Manufacturer's warranties in effect at time of purchase apply.
· All defective products are handled through us not the manufacturer.
(e mail for assistance)
· All defective returns handled on a repair/replacement basis only.
· Returns: 30 days. No returns on any open/used product.
· All non-defective returns subject to a 20% restocking fee.
· All returns must have Return Merchandise Authorization number. (please
see below)
· We are not responsible for typographic errors.
· Manufacturer's specifications subject to change without notice.
· Split Shipments incur individual shipping charges.
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Returns and Refunds
Www.AllGrills.com wants you to be satisfied with your purchase. Return
instructions are available by e-mail. All returns must be in original factory
condition. Return shipments must be prepaid by customer returning merchandise.
We don't accept COD shipments. Return Merchandise Authorization (RMA) number
must be obtained through a Customer Service Representative by E-mail at returns@www.AllGrills.com.
Returned packages will not be accepted without the RMA number on the outside
of the package. Due to the nature of our products, we are not able to return
inventory to our vendors, therefore, we must charge a 15% re-stocking fee on
all non-defective returns. Customer CAN NOT return burnt, used, or special order
items. Please note that we cannot refund shipping costs. New merchandise may
be returned or exchanged within 30 days of purchase. We will notify you via
e-mail of your refund once we have received and processed the returned item.
We will not issue credits until the merchandise has been received and inspected.
All products must be returned in the original carton.
Shipping Restrictions
Due to warranty issues and manufacturer restrictions, we are not able to ship
all products to all geographical locations.
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Pricing
· We cannot confirm the price of an item until it is ordered.
· Your credit card is charged when your order is placed.
· Despite our best efforts, a small number of the more than 65,000 items
in our catalog may be mispriced.
· Rest assured, that we verify prices as part of our shipping procedures.
· If an item's correct price is lower than our stated price, we charge
the lower amount and ship you the item.
· If an item's correct price is higher than our stated price, we will,
at our discretion, either contact you for instructions before shipping or cancel
your order and notify you of such cancellation.
· All Specials and Closeouts are subject to in stock merchandise only.
If an item is out of stock we will offer you a full refund or an upgrade @ an
additional charge.
Customs
You may be subject to import duties and taxes, which are levied once a shipment
reaches your country. Additional charges for customs clearance must be borne
by you; we have no control over these charges and cannot predict what they may
be. Customs policies vary widely from country to country; you should contact
your local customs office for further information. Additionally, when ordering
from www.AllGrills.com, you are considered the importer of record and must
comply with all laws and regulations of the country in which you are receiving
the goods.
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Shipping When Available vs. Shipping Entire Order
If you order more than one item, you will be given the following option on
the shipping page of the order form: Please wait until the entire order is ready
before shipping (minimizes shipping cost).-or-Please ship the items I ordered
as they become available (at extra shipping cost).This option is particularly
useful if you have ordered items with widely different availabilities, such
as a 24-hour item and a 4-to-6 week item. If you would like us not to wait 4
to 6 weeks until your second item arrives, choose the second option above. We
will make every effort to send similarly available items together, though we
cannot guarantee it. Please note that we may occasionally send your items in
separate boxes even if you choose to wait until all items are available. This
will not affect your shipping charge.
Signature
Signature upon delivery required for shipments over $100 Please also note that
each shipment of these items requires an adult signature upon delivery. Once
your order leaves our distribution center, you will be contacted by the shipper
to arrange a specific time for delivery.
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Who is www.AllGrills.com?
Www.AllGrills.Com is one of nation's largest suppliers of "Fireplace
Products". Serving the public since 1981, we are your single source for
Fireplaces, Gas Logs and Supplies. Categories:
· Vented Gas Logs
· Vent-Free Gas Logs
· B-Vent Fireplaces
· Direct Vent Fireplaces
· Wood Burning Fireplaces
· Vent Free Fireplaces
· Stoves
· Fireplace Screens
· Inserts
· Fireplace Tool Sets
· Accessories
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons,
images, digital downloads, data compilations, and software, is the property
of www.AllGrills.com or its content suppliers and protected by United States
and international copyright laws. The compilation of all content on this site
is the exclusive property of www.AllGrills.com and protected by U.S. and
international copyright laws. All software used on this site is the property
of www.AllGrills.com or its software suppliers and protected by United States
and international copyright laws.
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Modification
We reserve the right to make changes to our site, policies, and these Conditions
of Use at any time. If any of these conditions shall be deemed invalid, void,
or for any reason unenforceable, that condition shall be deemed severable and
shall not affect the validity and enforceability of any remaining condition.
Applicable Law
By visiting www.AllGrills.com, you agree that the laws of the state of
Ohio, without regard to principles of conflict of laws, will govern these Conditions
of Use and any dispute of any sort that might arise between you and www.AllGrills.com
or its affiliates.
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